🏛️ Newcastle City Council · Resident Action Guide
Get It Fixed, Fast
Two simple steps to report bins, potholes, graffiti, noise and more — and who to chase if the council goes quiet.
1
Call the Council — Enviro‑call
Start here
🔗 envirocall.newcastle.gov.uk
My Household Waste
- Apply for Assisted Lift
- Request a Bin Repair
- Garden Waste Service
- Report a Missed Bin
- Shared Bins
- Replacement Bins
- Request a Bulky Collection
- Request removal of an unwanted or broken bin
- Request a second recycling bin
On Paths & Roads
- Report an issue with a Street Light
- Request a dropped Kerb
- Report a Pothole
- Request a Disabled Parking Bay
- etc.
Non‑Household Waste
- Report an Overfilled Street Litter Bin
- Removal of Dead Animals
- Report Fly Tipping for Removal
- Request Removal of Litter
In Your Community
- Community Litter Picking
- Report an issue with Noise
- Report Graffiti
- Report a Damaged Tree
- Request Pest Control (rats)
- Report Fly Tippers
- Report Graffiti on a private property
- etc.
📞 0191 278 7878
Ask for 'Your Local Services'. If that doesn't work or they're too slow, move to Step 2.
still no joy? escalate to your councillor
2
Call or Email Your Councillor
Escalate
Elswick Ward
Cllr Halima Begum
Elswick Ward
Cllr Khalid Musharraf
Arthurs Hill
Cllr Rowshon Uddin
Wingrove
Cllr Md Jamal Sarwar